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Business Operations Support
Business operations support encompasses the behind-the-scenes functions that enable a business to run efficiently, smoothly, and effectively.
It includes a variety of activities, such as managing budgets, monitoring performance metrics, creating and enforcing processes, and handling tasks like customer service, order processing, and financial management. In essence, it provides a foundation that allows core functions to work at their best.
Bookkeeping
Bookkeeping focuses on systematic and chronological recording of a business's financial transactions. The purpose of bookkeeping is to create and maintain accurate and up-to-date financial records.
For small businesses, bookkeeping is more than just a compliance requirement but a foundation for stability and growth. Accurate records allow owners to track cash flow, monitor expenses, and identify trends in revenue. This helps in making informed decisions, such as when to invest in new equipment, hire staff, or adjust pricing strategies.
Key tasks may include:
- Recording daily transactions (sales, purchases, payments, receipts); maintaining ledgers and journals
- Reconciling bank statements
- Managing accounts payable and receivable; preparing basic financial reports (e.g., income statements, balance sheets)
- Handling payroll
Accounting
Accounting focuses on analyzing and interpreting the financial data recorded by bookkeepers to provide insights and support decision-making.
For small businesses, accounting is a vital tool for survival and growth. It helps owners understand not just what happened financially, but why it happened and what to do next. By interpreting financial data, accounting provides clarity on profitability, cash flow, and overall financial health.
Always seek advice from an accounting professional.
Key accounting tasks include:
- Preparing financial statements
- Preparing tax returns and ensuring compliance with tax laws
- Developing budgets and financial forecasts
Legal Compliance
Legal compliance means adhering to all applicable federal, state, and local laws and regulations, including licenses, permits, workplace health and safety, marketing, and privacy/data protection requirements.
It is strongly recommended that you consult with an attorney to determine that you are legally compliant.
Are there annual fees?
In Virginia, generally most businesses must pay an annual registration fee to the Virginia State Corporation Commission (SCC) in order to maintain good status. This amount varies depending upon your business entity (LLC, corporation, etc.) Not paying the full amount due could result in additional penalties and possible cancellation or termination of your business.
To determine your annual fees, find out more information at the SCC.
Other ongoing costs or fees may include:
- Business License
- Professional licenses renewals (DPOR)
Insurance
Business insurance protects you from the unexpected costs of running a business. It may help cover the gaps and shield you from unexpected setbacks or events caused by accidents, natural disasters, or lawsuits. Business insurance such as general liability, property, or workers' compensation coverage can provide essential protection against financial losses and legal claims.
Some common insurance types of insurance include:
- Business Liability Insurance- Business insurance protects businesses from financial losses that can result from various risks and unexpected events during their operations.
- Workers' Compensation Insurance - Virginia Worker's Compensation Commission requires businesses with three or more employees to have worker's compensation insurance.
- Unemployment Insurance - Employers in the Commonwealth of Virginia, are required to comply with specific unemployment insurance (UI) laws from the Virginia Employment Commission.
More information on types of business insurance can be found at US Small Business Administration (SBA).
Information Technology
Information Technology (IT) encompasses the use of computer systems and networks to manage, process, protect, and exchange information. IT also enables small businesses to leverage technology strategically, from adopting cloud solutions that improve flexibility to using data analytics for smarter decision making. IT professionals are responsible for ensuring the smooth operation of technology infrastructure and resolving technical issues within an organization.
Information systems can be stored on-premises, or in the cloud. They can be managed by the organization or management can be outsourced to a supplier. Regardless of how systems are stored and managed, the organization must take the necessary steps to ensure their information systems are secured. All organizations should take the time to become familiar with what requirements they should follow and what security protections are needed to ensure compliance and security. It isn't enough to simply comply. Systems need to be secured effectively.
Some things to consider:
There are many different regulatory frameworks which govern the protection of customer data and organizational systems. Frameworks are available for both public and private organizations, government and commercial. A few examples may include the following:
- National Institute of Standards and Technology (NIST): (Recommended guidelines)
- Cybersecurity Framework 2.0 (CSF 2.0): Recommend for all business types
- NIST Small Business Cybersecurity Corner: Recommended for small to medium sized businesses.
- NIST 800-53 Security and Privacy Controls for Information Systems and Organizations: Required for Federal information systems.
- The Payment Card Industry Data Security Standard (PCI DSS): Recommended for any business that handles credit card transactions.
Some examples of Industry specific regulations and frameworks may include the following:
- Personally Identifiable Information (PII): (Required)
- Health Insurance Portability and Accountability Act (HIPAA): Specifically designed to protect health-related information (e.g., medical records) and applies to healthcare providers, insurers, and business associates who handle health data in the United States.
- General Data Protection Regulation (GDPR): Applies to any company (inside or outside the EU) that processes the personal data of EU citizens.
- California Consumer Privacy Act (CCPA): Grants California residents extensive rights over their personal data, similar to the GDPR, but with a focus on consumer protection and transparency.
- Regulatory Frameworks in the Banking Industry (U.S.):
- Bank Holding Company Act (BHCA)
- Federal Reserve Act (FRA)
- Dodd-Frank Wall Street Reform and Consumer Protection Act (2010)
- Gramm-Leach-Bliley Act (GLBA)
- For small businesses interested in security training and implementing security in their organization, some available resources include the following:
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